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frequently asked question

Have any general questions?

How do I sign up as a business partner?
Fill out the form above and our customer success team will connect with you. Or create your account here.
How do I connect my store to iCARRY?
iCARRY automatically integrates shipping info with your favorite platforms to streamline the process.  Connect with our team to learn more.
Can we deliver to our customers worldwide?
Yes, we have partners who ship globally.
Can I track the shipment?
You can check and live track the delivery status of your shipment from your Dashboard on your e-commerce platform.
How do I report problems?
 You can contact our customer support during working hours - Monday through Friday 9:00 am to 5:00 pm on the following number +961 81 626 626.
Where are your Terms and Conditions?
 You can find out more about our terms and conditions by clicking here
How do I sign up as a carrier?
 Contact our Customer Support to get help with the onboarding process.
What are the benefits of becoming a partner?
Exposure to potential clients, easier integration with business, automation of logistics processes and an opportunity to leverage your strengths vis a vis the competition. Learn more about our features here.
Where are your Terms and Conditions?
You can find out more about our terms and conditions by clicking here.
How do I report problems?
You can contact our customer support 24/7. Click here to connect and get your problem solved.
Do I have to download iCARRY to use it?
No. You log into iCARRY using a browser so no download is necessary. Click here to login into our WebApp
How do I sign up?
It’s simple, download our app here. Use your email address to sign up.
How can I track my order?
iCARRY allows you to live track the order you send or receive to your desired location.
How much does delivery cost?
With iCARRY, you have the option to choose the delivery cost that suits you best from our partner carriers. The cost varies depending on weight, dimensions and speed of delivery.
What payment methods do you accept?
iCARRY accepts the following payment methods to recharge your wallet: credit or debit card, and cash transfer.
Can I deliver worldwide?
 Yes, we have partners who ship globally.
 Can I change my shipping address after my order has been confirmed?
Yes this is possible. You need to cancel the previous order and make a new one.
How long does it take to receive an order?
 It all depends on your location and the selected carrier. You can live-track your order from the app.
How do I Schedule a Pickup?
 Some carriers offer pickup or collection services that you can schedule so your carrier will collect your shipments at a specified time and place.
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